Policy and Privacy

Our policies are designed to create a safe and just environment for our customers.

We guarantee that you will get the item you ordered or we will refund your money. If you are not satisfied after a few days, you can easily refer the case to us. If you have not received the item or if it is different from its description, we will refund the purchase price plus the original shipping costs of virtually all items.

We accept returns of your product if you are not satisfied, but you will pay for the return of this item, we also accept to return your money according to the previous paragraph.

We will have your personal data whenever it is necessary and important to operate your purchases. In addition, we may retain personal account data, prevent fraud, resolve disputes, solve problems, cooperate with investigations, enforce our Terms of Use and take other measures permitted or required by applicable local laws.

If you win an auction, pay your product as soon as possible so as not to harm our sales.

Did you win or buy an item? When it’s time to pay, please pay it, we send it to you as soon as possible.

In case you won a raffle or a raffle for a particular product, we have your actual data in order to receive the product won as soon as possible, in a period of 5-7 working days after the draw.

Shipping policy

Orders are made within a period of 10 working days approx. according to destination
Deliveries will be made at the address indicated by the User. The validity of it is your sole responsibility. Orders will not be delivered to mailboxes (P.O. Box).
The delivery time depends on the availability of the product, the shipping time and the approval of the means of payment. The days indicated are estimates.

To ensure maximum efficiency in deliveries, these are made through specialized companies,
The approval time varies according to the means of payment. In the case of credit cards, the User must verify that the data provided for the authorization is correct.
The time of availability is that which delays the supplier in delivering the product for shipment. Delivery times are subject to uncontrolled variables.
The shipping time varies according to the destination, national, where the delivery is requested. To calculate the shipping cost, the weight of the shipment is calculated, plus the distance according to the postal code and the value of the shipment is notified in the operation prior to payment.

Shipping costs

The User will be clearly informed of the delivery costs before making the purchase. These costs are calculated based on the total weight and / or the total volume of the shipment, and also depend on the delivery address area.

Delivery schedules

The products will be delivered Monday through Friday, between 8:00 am and 6:00 pm, with the exception of national holidays. The Users will not be able to choose the time nor the day in which the purchased product (s) will be delivered, so it is recommended to select your work address as a delivery point for greater security. In any case, suggestions may be made in the field of observations at the time of purchase, which will be subject to the circuit of the company that is responsible for shipping the products.

Delivery address

The address where the product will be delivered will be the one indicated by the User. It may not match your home address. It is the responsibility of the User to complete and carefully review the information related to the delivery, so that the shipment of the purchase is made in an effective and timely manner. No shipments are made to mail boxes.